Elements and Performance Criteria
- Conduct pre-trip check of vehicle and equipment
- Fuel level is checked to ensure that it is appropriate for the driving task
- Vehicle is inspected visually to ensure it is serviceable
- Condensation is drained from air tanks
- Recovery/towing equipment and fittings are checked to ensure they are not damaged or misplaced and are clean and serviceable
- Chains, shackles and fittings are checked to ensure they are not damaged or misplaced and are clean and serviceable
- Necessary licences, log books and mass permits are checked for currency and that they are located in the vehicle
- Personal protective equipment (PPE) is checked to ensure that it is available, ready for use, and meets regulatory requirements
- Travel to recovery scene
- Route is planned in accordance with regulatory and organisational requirements
- Recovery vehicle is driven and manoeuvred in accordance with legal requirements, taking into consideration eco-driving techniques and exhibiting courtesy and professionalism toward other road users
- Situational awareness is maintained in following the planned route
- When the recovery vehicle is legally authorised to drive on the hard shoulder and there are stationery queues, extreme care is taken and speed is reduced to minimise danger to vehicles and pedestrians
- Assess the recovery scene
- Directions of enforcement officers and ambulance officers are obeyed
- Recovery vehicle is parked in a position to avoid obstruction to authorities, traffic flow and hazard warning lights or beacons
- Recovery vehicle is parked in a safe position having regard to the size of the recovery unit and the ability to protect the scene
- PPE is used in accordance with regulatory and organisational procedures
- Scene reconnaissance is promptly conducted and results are reported
- Hazards and environmental conditions are assessed and minimised or controlled
- Communication with others is maintained using appropriate techniques and terminology
- Health, safety and security procedures are followed in accordance with organisational policy and relevant legislation
- Select a recovery method appropriate to the desired outcome
- Recovery method is determined based on the requirements of the situation and consideration of mass and dimension
- Resources required and their availability are determined
- Recovery method selected is communicated and forthrightly justified to person with responsibility
- Approval is gained to start work
- Exclusion zone is set up with permission of the person with responsibility
- Communication with others is maintained to explain progress in recovery
- Tow disabled vehicle to delivery point
- Disabled vehicle is hooked up and checked to ensure conformity with regulatory requirements
- Conditions of heavy towing permit are applied to plan a route to ensure the most efficient, safe, secure and legal transport operation
- Driving techniques appropriate to heavy towing and the driver’s legal responsibility for damage and loss to towed vehicles, fitted equipment, and personal possessions are applied
- Recovery vehicle is driven within the special speed limits for heavy towing
- Situational awareness is maintained for potential problems with the disabled vehicle
- Disabled vehicle is safely manoeuvred into position and unhooked in accordance with organisational and customer requirements
- Conclude recovery operations